Teatru Manoel: the best thing about Markus is the customer service

Teatru Manoel, Malta’s National Theatre, is one of the oldest working theatres in Europe. It is an exquisite example of Baroque architecture and the best-equipped performing arts venue on Malta. Markus has been efficiently servicing ticket sales for Teatru Manoel since 2011.

Before adopting Markus, Teatru Manoel used other ticketing systems, but Markus distinguished itself by offering a comprehensive data-driven approach. The system's robust reporting capabilities allowed the theatre to gain invaluable insights into customer behavior, enabling a deeper understanding of audience preferences and trends.

Initially, Teatru Manoel raised concerns about long-distance service, but according to Michelle Mangion, Customer Service Senior Executive of Teatru Manoel, those worries proved unfounded. "If we have a problem, I send an email, and very soon it’s solved. It has always been like that. Even if Markus has fewer people, customer service has always been good," says Mangion.

The decision to choose Markus was initially influenced by its competitive pricing. However, what solidified the partnership was the solidity of the product and the trust developed during interactions with the Markus team. The team demonstrated the system's functionality instilling operator confidence in the software whilst highlighting its benefits for this theatre.

The implementation process was swift and efficient. The Markus team visited Malta, providing on-site training for a few days, ensuring the theatre staff fully understood the system's features and functionalities. The seamless transition to Markus underscored its user-friendly design and ease of integration.

The customer service provided by Markus is remarkable and certainly commendable. The support team's responsiveness and efficiency in promptly resolving any concerns have been key factors in the theatre's satisfaction with the product. The stability and reliability of Markus further contribute to its success as the backbone of Teatru Manoel's ticketing operations.

Teatru Manoel uses MARKUS_ Cinema software.